Privacy Policy

Effective and last updated: November 11, 2026

Who we are and what this covers

Platinum Edge Tutoring, LLC (“Platinum Edge Tutoring,” “PET,” “we,” or “us”) provides tutoring, test preparation, college counseling, financial literacy and workforce development programs to students, families, schools and community organizations.

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website at platinumedgetutoring.com, our AI assistant Maya, our forms, emails and phone calls, and our tutoring and program services (together, the “Services”). It does not apply to third-party websites that we link to. Our Terms and Conditions describe the rules for using our Services. Our internal staff tools, such as our CRM and Gmail add-on, are covered by a separate notice.

Information we collect

Information you give us

• Contact details: your name, email address, phone number and ZIP code.
• Student details provided by a parent or guardian: a student’s first name, grade, school, subjects of interest, goals and scheduling preferences.
• School and organization details: your name, role, organization, state and what you want to set up.
• Messages: what you write to us through forms, email, text or phone, and what you tell Maya.
• Program records: session notes, progress reports, assessment results and attendance for students enrolled in our programs.

Information collected automatically

When you visit our website, we and our service providers automatically collect technical information such as your IP address, browser and device type, pages viewed, links clicked, referring page and the date and time of your visit. This is collected using cookies and similar technologies described in the Cookies section below.

Information from schools and districts

When we deliver programs through a school, district or agency, that organization may give us student names, grades, rosters and attendance so that we can provide services.

Children’s privacy

Our website and Maya are intended for parents, guardians, educators and other adults. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 online. We collect information about students from their parents, guardians or schools.

If a visitor tells Maya that they are a student under 18, Maya will answer general questions and ask them to have a parent or guardian continue. Maya does not collect a student’s own email address or phone number. If you believe a child has given us personal information without a parent’s permission, email info@platinumedgetutoring.com and we will delete it.

How we use information

• To respond to your questions and requests, and to match students with the right program and coach.
• To schedule, deliver and improve tutoring, testing and program services, including session reports and progress updates.
• To communicate with you about enrollment, scheduling, billing and support.
• To send updates and offers about our programs, which you can opt out of at any time.
• To operate, secure and improve our website and Maya, and to understand how our Services are used.
• To meet our contract and legal obligations, including obligations to schools and public agencies.
• To protect against fraud, abuse and security incidents.

We do not use student information to build advertising profiles.

Maya, our AI assistant

Maya is an artificial intelligence assistant, not a person. When you chat with Maya, your messages are sent to a third-party AI service provider that generates her replies. We use a commercial service under terms that do not permit the provider to use our conversations to train its models.

• Maya may ask for your name, email, phone number, a student’s first name, grade and subject, and your ZIP code, and only saves them to our systems after you confirm that our team may contact you.
• Information you confirm is saved to our customer records and shared with our team so that a person can follow up.
• Your recent chat history may be stored in your own browser on your device so the conversation can continue. You can clear it by clearing your browser data.
• Maya can make mistakes. For anything important, such as pricing, schedules or policies, please confirm with our team.

Cookies and analytics

Our website is built on Squarespace, which uses cookies and similar technologies to operate the site, keep it secure and measure traffic. We also use Google Analytics to understand how visitors use our website, such as which pages are viewed and how visitors arrive. These tools may collect your IP address, device and browser information and activity on our site.

You can control cookies through your browser settings, and you can use the Google Analytics opt-out browser add-on available from Google. If you block cookies, some parts of the site may not work as expected. Our website does not currently respond to browser “Do Not Track” signals. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

How we share information

We do not sell your personal information. We share it only in these ways:

• Service providers that help us run our business and are bound to protect the information. These include website hosting and forms (Squarespace), application hosting and database services (Vercel and Supabase), email and productivity tools (Google Workspace and Resend), AI processing for Maya, and analytics (Google).
• Schools, districts and agencies when we deliver a program for them, limited to what the program and our agreement require.
• Your coach and our program team so that we can deliver services.
• Legal and safety reasons: when required by law, subpoena or court order, or to protect the rights, safety or property of our students, clients, staff or the public.
• Business changes: if we merge with or are acquired by another organization, information may transfer as part of that transaction, subject to this policy.
• With your direction or consent.

Student records and school programs

When we provide services under an agreement with a school, district or agency, we may receive student education records. We treat those records as confidential, use them only to provide the contracted services, and handle them in accordance with the Family Educational Rights and Privacy Act (FERPA) and the terms of our agreement with that school or agency, including any applicable New York State requirements. We do not use student records for marketing or sell them.

To request access to or correction of a student’s school record, please contact the school or district that holds it. We will help them respond.

How long we keep information

We keep personal information only as long as needed for the purposes in this policy, to meet our contract, legal, tax and accounting obligations, and to resolve disputes. Inquiries that do not become enrolled clients are deleted or de-identified on a regular schedule. When information is no longer needed, we delete or de-identify it.

How we protect information

We use administrative, technical and physical safeguards designed to protect personal information, including access controls limited to staff who need the information, encrypted connections and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security incident affecting your information, we will notify you and regulators as required by law.

Your choices and rights

You can ask us at any time to:

• tell you what personal information we hold about you or your student;
• correct information that is inaccurate;
• delete your information, subject to legal and contractual obligations; and
• stop sending you marketing emails or calls.

Email info@platinumedgetutoring.com or call (646) 580-8888. We may need to verify your identity before acting on a request, and a parent or guardian must make requests on behalf of a student. You can unsubscribe from marketing emails using the link in any message.

State privacy rights

Depending on where you live, such as California, you may have additional rights under state privacy laws, including the rights to know, access, correct and delete personal information, to opt out of its sale or sharing, and to not be treated unfairly for using these rights. We do not sell personal information or share it for cross-context behavioral advertising. To exercise a right, contact us using the details above. If we deny a request, you may appeal by replying to our response, and you may also contact your state attorney general.

Third-party links

Our Services may link to websites and services run by others, such as testing organizations, scheduling tools and social media. We are not responsible for their privacy practices, and we encourage you to read their policies.

Where information is processed

We operate in the United States and our systems are hosted in the United States. If you access our Services from outside the United States, your information will be processed here.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date above, and if the changes are significant we will provide additional notice, such as a notice on our website. Your continued use of the Services after an update means you accept the updated policy.

Contact us

Platinum Edge Tutoring, LLC
147 Prince Street, Brooklyn, New York
info@platinumedgetutoring.com
(646) 580-8888